Salesforce Administrator Manager

Job Title: Salesforce Administrator Manager

Reports To: VP of Marketing

Overview:
Headquartered in Santa Clara, California, miraDry, Inc. is part of the Sientra, Inc. portfolio, a medical aesthetics company committed to making a difference in patients’ lives by enhancing their body image, growing their self-esteem and restoring their confidence. The miraDry procedure is the only FDA cleared solution to reduce underarm sweat, odor and permanently reduce hair of all colors.

We are seeking a talented individual with a positive, can-do attitude to lead the integration of Salesforce into the miraDry business and take it to the next level. This person would also have excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly.

Position Summary:
The Salesforce Administrator will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. This person will serve as the “go to” for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will perform basic updates, such as add/delete users, and adding basic custom fields. This position is within a fast-paced, high energy environment with considerable opportunity learning and grow.

Essential Functions:

Create and Manage Changes to the System

  • Proactively seek out and identify needed system changes based on user feedback and end-user requirements
  • Manage system changes with the lowest user interruption
  • Modify the system to increase benefits and usability
  • Manage the change control process and “Change Management” Committee if appropriate
  • Manage all processes that impact / relate to Salesforce.com, including ongoing system maintenance
  • Manage new releases of SFDC and efficiently roll out new features
  • Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce.com objects and functions
  • Create custom objects when necessary
  • Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment
  • Create new reporting capabilities and respond to ad hoc reporting requests as needed
  • Provide support functions as needed
  • Provide sales and financial data to company executives

Maintain System, Security and Integrity

  • Map Salesforce.com hierarchy and territories in response to personnel changes
  • Reassign Accounts, Contacts, and Opportunities in response to personnel changes
  • Grant/ remove and maintain user licenses
  • Maintain security including sharing rules and security levels
  • Design, Create and maintain user roles, profiles and hierarchies
  • Monitor application storage usage and archive data as needed

User Assistance, Training, Adoption and Satisfaction

  • Create and administer training to existing or new users/groups
  • Provide one to one training to end users on an on-going basis
  • Expand use of Salesforce.com – attend planning meetings, assist with determining if /how Salesforce.com can be used in new ways
  • Assist sales management to create processes in Salesforce.com to help monitor activities, trends, sales and leads
  • Monitor usage and mentor users/groups needing assistance
  • Continually seek ways to further enhance the end-user experience
  • Be the company SME on Salesforce.com
  • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation
  • Communicate regularly with user base regarding new features, enhancements and changes to the system

Process Creation, Documentation and Maintenance

  • Develop and document company processes and workflows
  • Create new processes and associated reporting as needed

Data Quality, Migration and Maintenance

  • Assist with migration from older systems/processes into Salesforce.com
  • Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate
  • Import data as appropriate
  • Monitor and manage exception logs for back end system integration with SFDC
  • Monitor and improve data quality and data integrity by managing / merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow

Report and Dashboard Creation and Maintenance

  • Create and maintain dashboards
  • Create and maintain reports including folder maintenance
  • Develop complex, macro driven reports to summarize system information for Senior Management
  • Build and manage report folders for reps to improve sales efficiency
  • Plan and design new expansion/upgrade/refresh projects and oversee installation to meet Company’s requirements
  • Assume additional responsibilities as assigned

Additional Requirements

  • A system administrator must have a solid understanding of the organization’s business
  • Must understand the general concepts of Customer Relationship Management (CRM)
  • Ability to travel occasionally on a need basis Overnight travel may be required

Education and/or Experience:

  • Minimum expectation of a Bachelor’s degree OR equivalent education/experience
  • 3 to 5 years of Salesforce administration experience
  • In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and/or integration with external systems
  • Strong reporting background using standard reporting tools including standard Salesforce.com reporting functionality
  • Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
  • Proactive, organized and logical
  • Detail oriented and self-starter with strong written and interpersonal skills
  • Ability to work independently, as well as part of a team
  • Proven ability to utilize Salesforce.com as a sales analysis tool
  • Computer literate and proficient in standard office applications Word, Excel and Outlook
  • Strong problem solving skills, data and software applications

FLSA Status: Non-Exempt

If you would like to apply for this position, please email your resume to hr@miramarlabs.com.